Support

Unofficial translation. If anything differs, the Spanish version prevails.

Something not working, or a question about the app? Write to us at soporte@nocturo.app and we'll reply within two business days. If you tell us your device and the app version (Profile, at the bottom), we'll sort it out faster.

Account

• Signing in. Nocturo uses Sign in with Apple (iPhone) or your Google account (iPhone and Android). There's no separate password to remember.
• Deleting your account. In the app, go to Profile → Delete account. Your account, your progress, your collection, your favorites and your votes are all deleted. It can't be undone.

Subscription and purchases

• Cancelling the subscription. It's managed in the store where you signed up: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments and subscriptions → Subscriptions. Deleting the app or the account does not cancel the subscription.
• Restoring purchases. If you switch phones or reinstall the app, sign in with the same account and tap "Restore purchases" in Profile.
• Refunds. Apple and Google handle the charges, so refunds are requested from them: at reportaproblem.apple.com or from your Google Play order history.

Privacy

What data we process and how to exercise your rights is set out in the privacy policy. For any request about your data, write to privacidad@nocturo.app.